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Emotional Intelligence
R350.00This course will introduce you to the history of emotional intelligence and what its all about. Youll explore the most popular theories, including the EI blueprint, Martin Seligmans ABCs of optimism, the VALUE and SOLER techniques, Ekmans seven basic emotions, and Plutchiks wheel. Youll also explore your personal values and vision statement to help guide you in your emotional intelligence development. -
Creating a Top-Notch Talent Management Program
R350.00In this course, you will learn about the various aspects of talent management, including performance management, succession planning, talent management programs, employee development strategies, and employee engagement plans. -
Microsoft Word Online: Getting Started
In this course you will learn how to get started with Word Online, manage documents, work with text, find and replace text, change view options, and get help in Word Online. -
Writing for the Web
R350.00This course will teach you how to design and structure web writing, create eye-catching headlines, develop user-friendly websites, add audio and video to your writing, and leverage search engine optimization to get noticed. -
Influence and Persuasion
R350.00In this course, you will learn how to speak persuasively, communicate with confidence, build rapport, develop a strong presentation, and leverage storytelling. Youll also receive an introduction to basic neuro linguistic programming techniques. -
Call Center Training: Sales and Customer Service Training for Call Center Agents
R350.00In this course, you will learn how to present yourself appropriately on the telephone. You will also learn tips for saying no, giving bad news, selling on the phone, overcoming objections, dealing with difficult customers, taking messages, and managing voice mail. We will also share a basic telephone script that you can customize. -
Microsoft Word Online: Inserting Objects
In this course you will learn how to add headers and footers to a document, insert footnotes and end notes, and insert, modify, and format tables.